Started as a Personal Trainer in Los Angeles in 1989. Came back to the UK as a Freelance Personal Trainer and Studio Instructor in London and Essex
Started at Club Kingswood in 1991 working in a variety of different roles before being appointed as General Manager in 2005. Club Kingswood opened in 1967, Winner of the Flame Awards, and National Gym of the Year at the National Fitness Awards 2010. Again nominated as a finalist this year.
Alex will give a case study presentation on the improvements in their service to members and retention rates. Club kingswood have now put in place a much better system for monitoring, measuring and rewarding new members progress and their results during their first few weeks of exercise.This coupled with new initiatives the Gym, the introduction of a dedicated Member Services Team, a 'Mentoring' Programme and a VIP level membership, will give their members the best possible chance of achieving their goal and improving their lifestyle on a long term basis
● Momentum BD ● Leisure Database ● Pro Leisure
© 2013 Reversing the UK Member Retention Crisis. All rights reserved.